Outage in CM.com

Analytics Portal - Outdated MSC data

Resolved Minor
December 23, 2024 - Started 3 days ago - Lasted about 20 hours
Official incident page

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Outage Details

Some MSC Pro customers are experiencing outdated customer data in their Analytics Portal dashboards. Data synchronization was disrupted but has been reenabled and will become available retroactively.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/24/2024 08:08AM

This incident has been resolved.

IDENTIFIED 3 days ago - at 12/23/2024 03:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 12/23/2024 12:39PM

Some MSC Pro customers are experiencing outdated customer data in their Analytics Portal dashboards. Data synchronization was disrupted but has been reenabled and will become available retroactively.

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