Outage in ConnectWise

Investigating - [Product] [Description]

Resolved Minor
October 03, 2023 - Started about 2 years ago - Lasted about 22 hours

Incident Report

We are currently investigating reports of issues with Office 365 logs not ingesting into ConnectWise SIEM. We will follow up with more information soon.
Components affected
ConnectWise SIEM

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Latest Updates ( sorted recent to last )
about 2 years ago - at 10/03/2023 02:46PM

We are currently investigating reports of issues with Office 365 logs not ingesting into ConnectWise SIEM. We will follow up with more information soon.

about 2 years ago - at 10/03/2023 03:43PM

We are continuing to investigate reports of issues with Office 365 log ingestion into ConnectWise SIEM.

about 2 years ago - at 10/03/2023 04:40PM

We are investigating reports of issues with Office 365 log ingestion into ConnectWise SIEM. The cause of the issue has been identified and we are actively working on a resolution.

about 2 years ago - at 10/03/2023 05:17PM

Further investigation has identified that due to the root cause of this issue, other integrations may be impacted as well.

about 2 years ago - at 10/03/2023 05:51PM

We continue investigating reports of issues with integration logs ingestion with ConnectWise SIEM.

about 2 years ago - at 10/03/2023 06:44PM

We are continuing to work on a resolution for reports of issues with ingesting integration longs into Connectwise SIEM.

about 2 years ago - at 10/03/2023 07:47PM

We are preparing a resolution for reports of issues with integration logs ingesting into ConnectWise SIEM.

about 2 years ago - at 10/03/2023 11:49PM

We are continuing to work on a resolution for reports of an issue with integration logs ingesting into ConnectWise Siem.

about 2 years ago - at 10/04/2023 02:02AM

A fix has been implemented and we are monitoring the results.

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