Outage in Cumulocity

Platform Issue | emea.cumulocity.com

Resolved Major
February 20, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

During the planned maintenance we observed an unplanned outage of the entire Cumulocity platform on emea.cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
Components affected
Cumulocity emea.cumulocity.com REST API Cumulocity emea.cumulocity.com MQTT API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/20/2025 01:43PM

This incident has been resolved.

MONITORING 4 months ago - at 02/20/2025 12:14PM

The fix is in place. We'll continue to closely monitor the platform.

IDENTIFIED 4 months ago - at 02/20/2025 11:17AM

We have identified the root cause and are implementing a fix.

As of now the platform should be reachable already. However, as part of the fix you may still experience short connection issues. We apologize for this inconvenience.

INVESTIGATING 4 months ago - at 02/20/2025 10:29AM

During the planned maintenance we observed an unplanned outage of the entire Cumulocity platform on emea.cumulocity.com.

We are investigating the root cause and will inform you as soon as we have further information.

We apologize for the inconvenience caused.

Latest Cumulocity outages

DataHub Performance Issue | eu-latest.cumulocity.com - 3 months ago
DataHub Issue | eu-latest.cumulocity.com - 3 months ago
Urgent maintenance required, short service interruption may occur - 3 months ago
Performance Issue | emea.cumulocity.com - 4 months ago
Platform Issue | cumulocity.com - 4 months ago

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