Outage in Currencycloud

Errors with Get In Touch on DIRECT

Resolved Minor
July 31, 2024 - Started about 1 year ago - Lasted 7 days
Official incident page

Need to monitor Currencycloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Currencycloud, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue that is blocking users submitting tickets using Get in Touch via DIRECT. We have narrowed down the issue to the content of the subject line containing short references which is being blocked. We are working to resolve the issue, until the issue is resolved removing any short reference from the subject line should allow the ticket to be created
Components affected
Currencycloud Paydirect.io / Direct
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/07/2024 04:04PM

This incident has been resolved

INVESTIGATING about 1 year ago - at 07/31/2024 11:20AM

Update

Upon further investigation the issue is with numbers in the subject line being blocked.

Team is working to understand what is causing this and will resolve as soon as possible

INVESTIGATING about 1 year ago - at 07/31/2024 11:02AM

We are investigating an issue that is blocking users submitting tickets using Get in Touch via DIRECT.

We have narrowed down the issue to the content of the subject line containing short references which is being blocked.

We are working to resolve the issue, until the issue is resolved removing any short reference from the subject line should allow the ticket to be created

Latest Currencycloud outages

Local GBP payments delayed - 7 days ago
Payments delayed processing - 10 days ago
Local Euro Payment Failures - 21 days ago
Potential Euro Processing Delay - about 1 month ago
No notficiation emails are being delivered - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook