Outage in DreamHost

LiveChat unavailable

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted 1 day

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Outage Details

Our LiveChat service is unavailable at the moment, we are investigating the cause of the service disruption and will continue to provide updates as more information becomes available. In the meantime please submit a ticket from your DreamHost panel > Support > Contact Support section.
Latest Updates ( sorted recent to last )
about 2 months ago - at 10/30/2024 11:14PM

Our LiveChat service is unavailable at the moment, we are investigating the cause of the service disruption and will continue to provide updates as more information becomes available. In the meantime please submit a ticket from your DreamHost panel > Support > Contact Support section.

about 2 months ago - at 10/31/2024 02:13AM

We continue to investigate this situation. We will continue to post updates as more information becomes available.

about 2 months ago - at 10/31/2024 02:24PM

Apologies for the inconvenience, but our live chat service is currently still unavailable. Our team is working on the issue. We appreciate your patience and will continue to provide updates as they become available.

about 2 months ago - at 10/31/2024 05:31PM

Our LiveChat service is currently unavailable as we investigate the cause of the disruption. Our team is actively working to resolve the issue, and we appreciate your patience. For assistance, please submit a support ticket by going to your DreamHost panel > Support > Contact Support. We’ll provide updates as new information becomes available.

about 2 months ago - at 10/31/2024 09:12PM

Our LiveChat service remains temporarily unavailable as our team continues to investigate and address the underlying issue. We’re making every effort to restore service as soon as possible and will keep you updated with any developments. For assistance, please submit a support ticket by going to your DreamHost panel > Support > Contact Support.

Thank you for your patience, and we apologize for the inconvenience.

about 2 months ago - at 11/01/2024 12:05AM

We understand how valuable LiveChat is to your experience with us, and we apologize for the inconvenience caused by this disruption. Our team is actively working to resolve the issue, but we anticipate that LiveChat will remain unavailable for at least the coming week.

In the meantime, we're committed to maintaining the same prompt and attentive support experience through email. For any urgent needs, you may also request a callback by submitting a ticket from your DreamHost panel under Support > Contact Support. We will credit your callback payment back to your account as soon as your ticket is answered.

Thank you for your patience and understanding. We appreciate your understanding as we work to restore LiveChat and will continue to keep you updated on our progress.

about 2 months ago - at 11/01/2024 03:22AM

We’re pleased to report that our LiveChat service is now fully operational and functioning normally. Our team will continue to monitor it closely to ensure consistent availability.

Thank you for your patience and understanding while we worked to restore this service. We appreciate your support!

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