Outage in DriveWealth

Account Summary API Issue

Resolved Minor
December 31, 2024 - Started 6 months ago
Official incident page

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Outage Details

DriveWealth is currently investigating an issue with the Account Summary API. We will share additional updates as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 12/31/2024 06:14PM

DriveWealth has resolved the underlying issue that impacted a subset of API endpoints. The remediation fix has been successfully implemented in the production environment, and all affected APIs are now functioning as expected. Once the root cause has been fully investigated, a Root Cause Analysis document will be shared. We apologize for any inconvenience this may have caused.

MONITORING 6 months ago - at 12/31/2024 05:58PM

DriveWealth has resolved the underlying issue that affected a subset of API endpoints. The remediation has been successfully implemented in the production environment, and the impacted APIs should now be functioning as expected.

INVESTIGATING 6 months ago - at 12/31/2024 05:29PM

DriveWealth has addressed the root cause of the issues that impacted a subset of API endpoints. The remediation fix is being implemented in the production environment. We anticipate that the issue will be resolved by early afternoon and will continue to provide updates as more information becomes available.

The updated list of impacted APIs is as follows:
Account Summary
Redemptions
Share Transfer
Deposits

INVESTIGATING 6 months ago - at 12/31/2024 04:49PM

DriveWealth has remediated the root cause for the issues that impacted the Account Summary API and Redemptions API. The remediation fix is being implemented in the production environment. We anticipate that the issue will be resolved by early afternoon and we will continue to provide updates as more information becomes available.

INVESTIGATING 6 months ago - at 12/31/2024 04:04PM

DriveWealth has identified the issue impacting the Account Summary API. Remediation activities are underway and it is anticipated that the issue will be resolved in the next 1-2 hours. We will continue to provide updates as information becomes available.

INVESTIGATING 6 months ago - at 12/31/2024 03:50PM

DriveWealth is continuing to investigate issues with the Account Summary API. All other API endpoints are operating normally. We will provide additional updates as more information becomes available.

INVESTIGATING 6 months ago - at 12/31/2024 03:01PM

DriveWealth is currently investigating an issue with the Account Summary API. We will share additional updates as soon as more information becomes available.

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