Outage in Cisco Duo

Duo Admin Panel access issue using Duo Mobile app passcodes

Resolved Minor

April 03, 2024 - Started 9 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating an issue causing Duo Mobile app passcode access failures when Duo Administrators log in to the Duo Admin Panel on some deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

Components affected

Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 04/03/2024 03:18PM

We have successfully resolved the issue for Duo Administrators who use Duo Mobile Passcodes to access the Duo Admin Panel.

MONITORING 9 months ago - at 04/03/2024 12:52PM

We have applied a fix to resolve the login issue for Duo Administrators while they are trying to access the Duo Administrator panel and we are monitoring the logons.

IDENTIFIED 9 months ago - at 04/03/2024 05:25AM

We have identified the cause of the Duo Mobile app passcode failures when Duo Administrators log in to the Duo Admin Panel and are actively working to restore service.
Please use another authentication method as a workaround.
If you are having difficulties using a different authentication factor, please contact Duo Support (https://duo.com/support).

INVESTIGATING 9 months ago - at 04/03/2024 05:06AM

We are currently investigating an issue causing Duo Mobile app passcode access failures when Duo Administrators log in to the Duo Admin Panel on some deployments and are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.

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