Outage in Equinix

Network Service Issue (Equinix Fabric)

Resolved Major
May 09, 2024 - Started 11 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
t61z16416t0v
Incident Number: INC0039796
[Equinix Fabric - Americas (DC)]
Components affected
Equinix DC - Washington D.C.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/09/2024 04:53PM

We continue to monitor the situation to ensure service stability and have started a full investigation as to what caused the outage and appreciate your patience during this time. .
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 03:16PM

We continue to monitor the situation to ensure service stability and have started a full investigation as to what caused the outage and appreciate your patience during this time. .
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 02:46PM

The configuration roll back is complete. We are currently confirming customer services are back up..
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 01:59PM

We are continuing our roll back and some of the customers have already confirmed their services have recovered. More updates to folow in the next 30 mins..
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 01:28PM

We are currently looking at configuration rollback from the last 12 hours that we suspect is related to this issue. More updates to follow in next 30 min..
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 12:26PM

There are multiple Virtual Connections over Equinix Fabric service in DC metro that have BGP session down currently. Equinix Engineers are investigating this with highest priority..
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 11:54AM

The issue has been identified and a fix is being implemented.
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

IDENTIFIED 11 days ago - at 05/09/2024 11:38AM

We are currently investigating this issue.
t61z16416t0v
Incident Number: INC0039796[Equinix Fabric - Americas (DC)]

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