Outage in Flash

Credit Card Transaction Issues - TSYS Merchant Platform

Resolved Minor
December 23, 2024 - Started 23 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our payment processing partner Windcave have informed us that there is currently an issue with the TSYS merchant platform and payments attempts are timing out. This issue only impacts Flash customers who have chosen TSYS as their merchant platform. Updates will be provided as we receive them from the TSYS and Windcave teams.
Components affected
Flash PARCS
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 12/23/2024 05:33PM

Our payment processing partner Windcave has now observed successful transactions on the TSYS platform for 2 hours. They are continuing to monitor the platform for any further transaction processing errors.

INVESTIGATING 23 days ago - at 12/23/2024 03:02PM

Our payment processing partner Windcave have informed us that there is currently an issue with the TSYS merchant platform and payments attempts are timing out. This issue only impacts Flash customers who have chosen TSYS as their merchant platform. Updates will be provided as we receive them from the TSYS and Windcave teams.

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