Loan Creation and Conversion Error Message

This issue has been resolved. We have restarted all automated tasks and loan conversion and creation is now accessible as normal. If you need any further support, please reach out to us!

A fix has been implemented and we are monitoring the system for recurrence. We have implemented additional automated monitoring. Manual loan creation and conversion is now operational. We are looking into restarting all automatic prospect conversion for files that were impacted by this incident and will post further information when it becomes available.

We will be performing an application refresh as part of the resolution, and will continue working toward resolution. The application will remain online.

We are currently investigating reports of failures to create loan flows via Start New Loan Flow or conversion from a prospect application. Users may be unable to convert or create a loan and will receive an error message when experiencing the issue.