Outage in Flowroute

SMS/MMS Delivery issues to T-Mobile and Verizon

Resolved Minor
September 28, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our messaging partners have informed us of possible SMS/MMS delivery issues to T-Mobile and Verizon numbers. This is currently under investigation. We are monitoring and will keep you informed on further updates.
Components affected
Flowroute Outbound MMS Flowroute Outbound SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 11:37PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/28/2023 09:53PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 09/28/2023 08:19PM

Reports from messaging partners indicates that the issue may be clearing at this time with normal delivery observed to Verizon and T-Mobile. We continue to work with messaging peers to identify the root cause of this issue.

Note: This was impacting traffic in the 10DLC ecosystem itself and not isolated to Flowroute services or messaging partners.

INVESTIGATING about 2 years ago - at 09/28/2023 08:12PM

Our messaging partners have informed us of possible SMS/MMS delivery issues to T-Mobile and Verizon numbers. This is currently under investigation. We are monitoring and will keep you informed on further updates.

Latest Flowroute outages

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Partner Carrier Voice Network Impairment - 4 months ago
Failed SMS/MMS Handoffs to 3CX Webhooks - 8 months ago
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