Outage in Flowroute

SMS/MMS Delivery issues to T-Mobile and Verizon

Resolved Minor
September 28, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Our messaging partners have informed us of possible SMS/MMS delivery issues to T-Mobile and Verizon numbers. This is currently under investigation. We are monitoring and will keep you informed on further updates.
Components affected
Flowroute Outbound MMS Flowroute Outbound SMS
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/28/2023 11:37PM

This incident has been resolved.

MONITORING over 1 year ago - at 09/28/2023 09:53PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/28/2023 08:19PM

Reports from messaging partners indicates that the issue may be clearing at this time with normal delivery observed to Verizon and T-Mobile. We continue to work with messaging peers to identify the root cause of this issue.

Note: This was impacting traffic in the 10DLC ecosystem itself and not isolated to Flowroute services or messaging partners.

INVESTIGATING over 1 year ago - at 09/28/2023 08:12PM

Our messaging partners have informed us of possible SMS/MMS delivery issues to T-Mobile and Verizon numbers. This is currently under investigation. We are monitoring and will keep you informed on further updates.

Latest Flowroute outages

Failed SMS/MMS Handoffs to 3CX Webhooks - 15 days ago
Call Failures - Canadian Peering Networks - 25 days ago
Intermittent Inbound Call Failures Impacting AT&T Customers in Southeast Florida - about 2 months ago
Intermittant Inbound Call Failures AT&T - about 2 months ago
Inbound call failure in the Dallas area - 6 months ago

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