Outage in Fusion

Unexpected Outage 5/27/22

Resolved Minor
May 27, 2022 - Started over 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.

As more information becomes available, updates will be shared on the status page.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 05/27/2022 08:28PM

Fusion and legacy insights are functional, and the root cause has been resolved. Thank you for your patience as we worked through the issue.

MONITORING over 3 years ago - at 05/27/2022 04:45PM

All of Fusion including legacy insights are functional. You are more likely to experience timeouts in legacy insights than normal, but the application will slowly return to typical performance over time.

IDENTIFIED over 3 years ago - at 05/27/2022 03:49PM

Fusion is functional, and we have identified the issue with legacy insights. We are in the recovery phase and are slowly allowing traffic through to legacy insights. We will post an update here when available or in an hour.

IDENTIFIED over 3 years ago - at 05/27/2022 02:52PM

Fusion is functional, and we are working to restore legacy insights. We will post an update here when available or in one hour.

IDENTIFIED over 3 years ago - at 05/27/2022 02:22PM

Fusion is remaining stable, and we are working to bring legacy insights back up. We will post an update here when available or in 30 minutes.

IDENTIFIED over 3 years ago - at 05/27/2022 01:51PM

The issue has been identified, and Fusion is back up with the exception of legacy insights. We are closely monitoring the situation and will post an update here when available or in 30 minutes.

INVESTIGATING over 3 years ago - at 05/27/2022 01:34PM

Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.

As more information becomes available, updates will be shared on the status page.

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