Outage in G-Core Labs

Gcore Systems | Customer Portal, CDN, Cloud, Storage, DNS and Hosting incident

Resolved Major
March 28, 2024 - Started 9 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/02/2024 06:42AM

This incident has been resolved.

MONITORING 9 months ago - at 03/30/2024 12:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 03/28/2024 07:12PM

We would like to inform you that Hosting servers in the Luxembourg location are now operational.

IDENTIFIED 9 months ago - at 03/28/2024 06:30PM

We've partially restored VPS service in ED in Hosting, working on the full restoration.

IDENTIFIED 9 months ago - at 03/28/2024 06:27PM

We'd like to inform you that Cloud API has been restored. We're working on the rest services.

IDENTIFIED 9 months ago - at 03/28/2024 06:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/28/2024 06:23PM

Cloud API and UI are available

IDENTIFIED 9 months ago - at 03/28/2024 06:07PM

Hosting - Luxembourg (ED)

We are currently experiencing a partial outage affecting our Virtual Private Servers (VPS) in the Luxembourg (ED) data center. Our team is actively investigating the issue to restore full service as quickly as possible.

Virtual Dedicated Servers (VDS) are fully functional.

IDENTIFIED 9 months ago - at 03/28/2024 05:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/28/2024 04:56PM

S3 is operational

IDENTIFIED 9 months ago - at 03/28/2024 04:35PM

Luxembourg-2 cloud is recovering.

IDENTIFIED 9 months ago - at 03/28/2024 03:56PM

Luxembourg CDN traffic is rerouted to nearby locations.

IDENTIFIED 9 months ago - at 03/28/2024 03:48PM

Baremetal are now up and running.

IDENTIFIED 9 months ago - at 03/28/2024 03:46PM

Hosting (ED) has been fixed, now it's up and running.

IDENTIFIED 9 months ago - at 03/28/2024 03:37PM

DNS API has been fixed.

IDENTIFIED 9 months ago - at 03/28/2024 03:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/28/2024 03:29PM

Web Protection API has been fixed.

IDENTIFIED 9 months ago - at 03/28/2024 03:26PM

We'd like to inform you that Authorisation, Customer Portal, API, Admin Portal are now in Operation status. We will inform you once we have more updates.

IDENTIFIED 9 months ago - at 03/28/2024 03:24PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/28/2024 03:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 03/28/2024 03:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 03/28/2024 02:46PM

We are currently experiencing a degradation in performance, which may result in service unavailability. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.

We will provide you with an update as soon as we have more information on the progress of the resolution. Thank you for your understanding and cooperation.

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