Cloud | Sines Incident Details

VAST restoration is currently in progress. A hardware power replacement has been requested to support the recovery.

VAST has been restored. We are currently verifying the availability of all hardware components.

We are pleased to inform you that our engineering team has implemented a fix to resolve the major outage in our Sines data center, resulting in a complete unavailability of the Cloud service for both regions: Sines-2 and Sines-3. However, we are still closely monitoring the situation to ensure stable performance.We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

We are currently experiencing a major outage in our Sines data center, resulting in a complete unavailability of the Cloud service for both regions: Sines-2 and Sines-3. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time.Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolutionThank you for your understanding and cooperation.

We found issues with cooling in the Data center in Portugal. We're communicating with them and trying to mitigate the issue.Engineers are on site to resolve the issue with cooling.

Cooling equipment was fixed, we're currently restoring the hardware environment.

Power drain was completed for the network equipment, we're currently waiting for it to be restored.

The hardware restoration is still in progress. Most of our switches are up and we're working on restoring VAST.