Outage in GoToConnect

GoTo Connect - GoTo App Unable to make/receive calls

Resolved Major
August 14, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be experiencing issues while making and receiving calls through GoTo App Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/14/2023 03:16AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 08/14/2023 03:05AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 2 years ago - at 08/14/2023 02:50AM

Our engineers have identified the issue to be caused by a database manipulation as part of a planned deployment. Engineers are now actively working toward a resolution.

INVESTIGATING about 2 years ago - at 08/14/2023 02:34AM

We are actively investigating reports that some GoTo Connect customers may be experiencing issues while making and receiving calls through GoTo App

Our engineers are working to identify the issue and will provide another update shortly.

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