Outage in Granicus

Granicus Issue Notifications - govService - Integration Failures, Performance & Access Issues

Resolved Major
July 01, 2024 - Started 3 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with Integration issues on the govService Platform. We shall provide a further update in due course. We sincerely apologise for the inconvenience this is causing.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/02/2024 10:10AM

This incident has been resolved.

MONITORING 2 days ago - at 07/01/2024 04:06PM

The Cloud Service Provider has confirmed the issue is now resolved. Sites are now operational and our teams are continuing to monitor the situation.

INVESTIGATING 2 days ago - at 07/01/2024 04:05PM

The Cloud Service Provider has confirmed the issue is now resolved. Sites are now operational and our teams are continuing to monitor the situation.

INVESTIGATING 2 days ago - at 07/01/2024 03:52PM

We continue to see periodic outages with our storage service from our Cloud provider. We have restored services, however our Cloud provider has not yet confirmed the underlying issue is fully resolved. Our customers may still continue to experience intermittent outages.

Further updates will continue to be provided.

We apologise for the issues our customers are continuing to experience.

INVESTIGATING 2 days ago - at 07/01/2024 02:43PM

We are currently investigating an issue after applying a fix a short time ago.

We shall provide further updates shortly.

MONITORING 2 days ago - at 07/01/2024 02:26PM

Our cloud provider has implemented a fix for this issue and we are collectively monitoring.

We apologise once again for the inconvenience caused.

IDENTIFIED 2 days ago - at 07/01/2024 02:04PM

We continue to apologise to our customers for the disruption being caused in relation to this issue.

We understand the impact this issue is causing and we are working as hard as possible to resolve this issue as soon as we can.

We will continue to post updates here.

IDENTIFIED 2 days ago - at 07/01/2024 01:32PM

We apologise once again to the disruption being caused to our customers.

We are trying our utmost to resolve this issue as soon as we can.

Updates will continue to be provided here.

IDENTIFIED 2 days ago - at 07/01/2024 01:09PM

We are continuing to work directly with our cloud provider to resolve this issue as soon as we can.

Regular updates will continue to be posted on this page.

IDENTIFIED 2 days ago - at 07/01/2024 12:43PM

We sincerely apologise again for the disruption being caused.

The issue has been identified and we are continuing to work directly with our cloud provider to resolve it as soon as we can.

Regular updates will continue to be posted on this page.

IDENTIFIED 2 days ago - at 07/01/2024 12:20PM

We have identified an issue on the govService platform.

We are engaged directly with our cloud provider in an effort to speed up resolution.

Regular updates will continue to be posted on this page.

We sincerely apologise for the inconvenience this is causing and we are doing our utmost to resolve this issue as soon as we possibly can.

INVESTIGATING 2 days ago - at 07/01/2024 11:57AM

We are continuing to investigate this issue and are currently engaging directly with our cloud provider.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.

INVESTIGATING 2 days ago - at 07/01/2024 11:26AM

We are continuing to investigate this issue and are currently engaging directly with our cloud provider.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.

INVESTIGATING 2 days ago - at 07/01/2024 11:06AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 07/01/2024 10:09AM

We are continuing to investigate this issue and are currently engaging directly with our cloud provider.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.

INVESTIGATING 2 days ago - at 07/01/2024 09:51AM

We are continuing to investigate this issue.

We sincerely apologise for the inconvenience this is causing.

Further updates will be posted in due course.

INVESTIGATING 2 days ago - at 07/01/2024 09:29AM

We are continuing to investigate this issue.

We are also aware some customers maybe experiencing slow performance as well as 504 gateway errors.

We sincerely apologise for the inconvenience this is causing

INVESTIGATING 2 days ago - at 07/01/2024 09:13AM

We are continuing to investigate this issue.

We sincerely apologise for the inconvenience this is causing

INVESTIGATING 3 days ago - at 07/01/2024 08:47AM

We are currently investigating an issue with Integration issues on the govService Platform.

We shall provide a further update in due course.

We sincerely apologise for the inconvenience this is causing.

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