Outage in Granicus

Granicus Issue Notification: govService Forms not loading on Customer Portal

Resolved Major
June 27, 2024 - Started 4 days ago - Lasted 24 minutes
Official incident page

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Outage Details

Granicus Engineering teams are currently investigating an issue with processes and forms not loading on a subset of customers Self environment. Our teams are prioritising resolving this issue and we apologise for any inconvenience it is causing. Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com Thank you, Granicus Customer Support
Components affected
Granicus govService U.K.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/27/2024 09:02AM

Granicus Engineering teams have reverted back to release 550 to resolve the issues of processes not loading within Customer Portal for several customers.  

We apologise for any inconvenience this issue has caused and thank you for being a Granicus customer.  

For more details or questions, please get in touch with us through support.granicus.com
 
Thank you,
Granicus Customer Support

IDENTIFIED 4 days ago - at 06/27/2024 08:45AM

Granicus Engineering teams are currently investigating an issue with processes and forms not loading on a subset of customers Self environment.

Our teams are prioritising resolving this issue and we apologise for any inconvenience it is causing.

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us through support.granicus.com

Thank you,
Granicus Customer Support

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