Outage in Instaclustr

Service Disruptions for Management Console and Cluster Management API

Resolved Minor
August 19, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating elevated latencies affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. Our Monitoring API and Prometheus API is unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Provisioning API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/19/2024 07:24AM

A fix has been applied, and latencies on both the Management Console and Cluster Management API have returned to baseline levels.

INVESTIGATING 3 months ago - at 08/19/2024 03:09AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 08/19/2024 03:04AM

We are currently investigating elevated latencies affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected. Our Monitoring API and Prometheus API is unaffected.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Latest Instaclustr outages

Customers unable to create new clusters via console in certain configurations - about 4 hours ago
Monitoring API Latency and Error Issues - 1 day ago
Malformed Email Notifications - 2 months ago
Delays in Sending Customer Notification Emails - 2 months ago
Service Disruptions for Management Console and APIs - 3 months ago

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