Outage in Instaclustr

Malformed Email Notifications

Resolved Minor
September 16, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue where some email notifications are displaying malformed messages. As a result, customers may receive email notifications that are not properly formatted, potentially affecting readability and the ability to understand the content. New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email (support@instaclustr.com) for assistance and we will provide a workaround.
Components affected
Instaclustr Management Console
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/18/2024 01:26AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 09/17/2024 06:05AM

We have identified the root cause and the team is currently working on a fix. Further updates will be provided as they become available.

IDENTIFIED 2 months ago - at 09/16/2024 11:26PM

We have identified an issue where some email notifications are displaying malformed messages. As a result, customers may receive email notifications that are not properly formatted, potentially affecting readability and the ability to understand the content.

New and existing customer clusters are unaffected. The Management Console, Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational.

Additional details will be provided as they become available. If you are affected by this issue, please contact us via the support portal (support.instaclustr.com) or email (support@instaclustr.com) for assistance and we will provide a workaround.

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