Outage in Instaclustr

Service Disruptions for Deprecated Provisioning API v1

Resolved Minor
August 20, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

We are currently facing ongoing degradation of service on our deprecated provisioning v1 API, which is affecting both direct API calls and interactions with Terraform v1. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com).
Components affected
Instaclustr Provisioning API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/22/2024 06:27AM

This incident has been resolved. Rate limits for the provisioning v1 API have been restored to the original limit of 750 requests/minute. All Instaclustr APIs are operating as expected with standard API rate limits.

INVESTIGATING 3 months ago - at 08/22/2024 03:08AM

We have increased our rate limits for our provisioning v1 API to 350 requests/minute and are currently working towards adjusting it further with the goal of restoring to original rate limits.

Rate limits for Terraform Provider v1 usage have been completely restored to the original limits of 750 requests/minute.

Existing customer clusters and the Management Console continue to be unaffected.

We will provide further updates as we continue to restore our rate limits. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com).

INVESTIGATING 3 months ago - at 08/20/2024 05:10AM

We are currently facing ongoing degradation of service on our deprecated provisioning v1 API, which is affecting both direct API calls and interactions with Terraform v1. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com).

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