Outage in Jira Core

Jira is slow or inaccessible for some users

Resolved Minor
February 05, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.
Components affected
Jira Core Viewing content Jira Core Create and edit Jira Core Authentication and User Management Jira Core Search Jira Core Notifications Jira Core Administration Jira Core Marketplace Jira Core Mobile Jira Core Purchasing & Licensing Jira Core Signup Jira Core Automation for Jira

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/06/2025 09:45PM

Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem.

The issue has been resolved and the service is operating normally.

MONITORING 9 months ago - at 02/06/2025 09:34AM

We continue to monitor the mitigation measures implemented to address the intermittent errors reported.

MONITORING 9 months ago - at 02/05/2025 11:10AM

We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring this closely.

INVESTIGATING 9 months ago - at 02/05/2025 10:44AM

We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.

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