Outage in Join.me

GoTo Connect - Incoming PSTN calls issue in Brazil

Resolved Major
August 20, 2025 - Started about 10 hours ago - Lasted 41 minutes
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 08/20/2025 06:21PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 9 hours ago - at 08/20/2025 06:13PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 10 hours ago - at 08/20/2025 06:03PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 10 hours ago - at 08/20/2025 05:58PM

We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil.

Our engineers are working to identify the issue and will provide another update shortly.

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