Outage in Lattice

Incident: New Users cannot complete registration

Resolved Minor
October 02, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where Invited users cannot complete registration to log into Lattice for the first time. Existing Active user accounts who have logged in before are not impacted.
Components affected
Lattice Application
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 08:12PM

This incident has been resolved. We do not anticipate further disruptions.

MONITORING 3 months ago - at 10/02/2024 07:43PM

A fix has been deployed. Invited Lattice users should now be able to complete registration successfully.

We will continue monitoring for the time being.

IDENTIFIED 3 months ago - at 10/02/2024 07:41PM

Our team has identified the underlying root cause and will be implementing a fix shortly.

INVESTIGATING 3 months ago - at 10/02/2024 07:12PM

We are currently investigating an issue where Invited users cannot complete registration to log into Lattice for the first time.

Existing Active user accounts who have logged in before are not impacted.

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