Outage in Lightfoot

Drop in traffic from Lightfoot devices in-cab

Resolved Minor
November 07, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data. This means that some vehicle tracking information may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/07/2024 04:43PM

Traffic has returned to expected levels and the backlog has been cleared by the system. Vehicle positions and tracking information should now be up to date.
We apologise for any inconvenience caused.

MONITORING about 1 month ago - at 11/07/2024 01:09PM

Traffic has improved, but we are still seeing degraded performance from third-party networks. We're continuing to closely monitor.
There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.

MONITORING about 1 month ago - at 11/07/2024 11:20AM

We are seeing increased traffic from devices flowing in to our servers. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.

IDENTIFIED about 1 month ago - at 11/07/2024 10:24AM

Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data.
This means that some vehicle tracking information may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.

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