Outage in Matillion
Potential inaccuracies in billing data
Resolved Minor
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Outage Details
The issue has been identified and a fix is being implemented.
Components affected
Matillion HubLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 12/08/2023 04:09PM
The incident has been resolved, and billing systems are back live and processing new events.
There are ongoing activities to ensure the billing data integrity throughout the incident.
This only impacted US region customers between the 22nd and 29th of November; impacted customers may notice billing information gaps for this duration.
This only impacted the following products:
Data productivity Cloud:
- Orchestration
- Transformation
- Batch
- CDC
Matillion Dataload:
- MDL Batch
No impact on the following products:
Matillion ETL
Matillion CDC
MONITORING
almost 2 years ago - at 12/07/2023 03:05PM
The incident has been identified, a fix is in place, and active monitoring is occurring. There may be some data inaccuracies with billing events in the US region from November 22nd to December 7th. Billing events from now moving forward should remain accurate.
MONITORING
almost 2 years ago - at 12/07/2023 02:58PM
A fix is in place, and we are continuing to monitor for further issues.
MONITORING
almost 2 years ago - at 12/06/2023 11:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 2 years ago - at 12/06/2023 08:05PM
The issue has been identified and a fix is being implemented.
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