Outage in Mews

Downgraded Performance

Resolved Major
November 06, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/06/2024 05:04PM

The impact from the issue is over, we apologize for any inconvenience caused.

MONITORING 12 months ago - at 11/06/2024 03:15PM

We have identified a pattern of heavy queries in our database, that was very hard to pinpoint. We have applied a fix and the performance recovered. The team is still actively monitoring the situation and making improvements in the observability of similar performance issues.

INVESTIGATING 12 months ago - at 11/06/2024 01:23PM

We continue actively investigating. Performance degradation is still significant.

INVESTIGATING 12 months ago - at 11/06/2024 12:12PM

We continue with actively investigating the affected components. Performance degradation is still significant.

INVESTIGATING 12 months ago - at 11/06/2024 11:01AM

We're actively investigating the component affected. We can see a degraded performance in the app but it is still functioning

INVESTIGATING 12 months ago - at 11/06/2024 10:25AM

We have upscaled our database and continue investigating what is going on. The application still performs very slow.

INVESTIGATING 12 months ago - at 11/06/2024 09:56AM

We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.

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