Outage in Mews

Failing reservation payments with the latest version of Mews Kiosk app

Resolved Minor
March 20, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating reports of failed payments affecting Mews Kiosk. We are actively working to identify the cause, and we will provide updates as soon as possible.
Components affected
Mews Guest Journey Mews Open API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/20/2025 08:04PM

The issue is now resolved. The latest version of Mews Kiosk application is fully functional.

MONITORING about 2 months ago - at 03/20/2025 05:37PM

We have resolved the issue and we are closely monitoring the system to ensure stability.

IDENTIFIED about 2 months ago - at 03/20/2025 04:24PM

The issue is affecting the latest version of the Mews Kiosk application. Customers are advised to not update the application until the issue is resolved. Further updates will follow as we make progress.

INVESTIGATING about 2 months ago - at 03/20/2025 04:04PM

We are currently investigating reports of failed payments affecting Mews Kiosk. We are actively working to identify the cause, and we will provide updates as soon as possible.

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