Outage in MongoDB Cloud

Delays in Online Archiving

Resolved Minor
November 19, 2024 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue that may result in interrupted archiving for Online Archive users.
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 11/22/2024 11:33AM

The fix has been deployed across the fleet and Online Archiving is operating normally.

MONITORING about 1 month ago - at 11/21/2024 08:13PM

The fix is being rolled out incrementally over our fleet and we are monitoring the reduction in error rates. We'll provide an update on November 22 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.

IDENTIFIED about 1 month ago - at 11/21/2024 03:16PM

We are working to deploy a fix by or before Friday, November 22. We'll provide an update on November 22 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.

IDENTIFIED about 1 month ago - at 11/20/2024 03:27PM

We are working to deploy a fix by or before Friday, November 22. We'll provide an update on November 21 at 15:00 UTC. Affected archive runs will appear stuck, with qualifying documents archived and queryable, but not yet purged from the source collection.

IDENTIFIED about 1 month ago - at 11/19/2024 09:55PM

We are testing the fix for this issue, but do not yet have an ETA for when it will be resolved. Less than 1% of customer online archives are affected.

IDENTIFIED about 1 month ago - at 11/19/2024 07:25PM

We have identified the issue and are implementing a fix.

INVESTIGATING about 1 month ago - at 11/19/2024 06:25PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/19/2024 06:20PM

We are currently investigating an issue that may result in interrupted archiving for Online Archive users.

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