Outage in NetSuite

NetSuite Service | US Phoenix 3

Resolved Major
August 21, 2024 - Started about 1 month ago - Lasted 37 minutes
Official incident page

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Outage Details

We started investigating an issue which is affecting the NetSuite service in US Phoenix 3. Further details will be provided shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/21/2024 10:32AM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoennix 3.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-08-21T09:56:45+00:00
End Time: 2024-08-21T10:31:44+00:00

MONITORING about 1 month ago - at 08/21/2024 10:29AM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoennix 3.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

IDENTIFIED about 1 month ago - at 08/21/2024 10:28AM

We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in US Phoennix 3.

Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service.
If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

IDENTIFIED about 1 month ago - at 08/21/2024 10:17AM

We are executing the necessary mitigation steps to restore service impacting login for a subset of customers in US Phoennix 3.

<Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

IDENTIFIED about 1 month ago - at 08/21/2024 10:10AM

We are executing the necessary mitigation steps to restore service impacting login for a subset of customers in US Phoennix 3.

<Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING about 1 month ago - at 08/21/2024 10:00AM

We have identified an issue affecting the NetSuite service impacting login for a subset of customers in US Phoennix 3. We are working to determine the necessary mitigation steps.

Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.

INVESTIGATING about 1 month ago - at 08/21/2024 09:56AM

We started investigating an issue which is affecting the NetSuite service in US Phoenix 3. Further details will be provided shortly.

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