NetSuite SuiteAnswers | Multiple Regions

We have resolved the issue affecting SuiteAnswers impacting users in all regions.

Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

If you are still experiencing issues, please contact NetSuite Customer Support through your standard method.

Start Time: 2024-07-23T20:00:00+00:00
End Time: 2024-07-23T21:10:00+00:00

We have applied a fix to alleviate issues affecting SuiteAnswers impacting users in multiple regions and we are continuing to monitor mitigation progress.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

We have identified additional issues affecting SuiteAnswers impacting users in multiple regions and our engineers are actively working on resolving them.

Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center.

We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.