Outage in pawaPay

Performance degradation affecting Senegal MMO services

Major
September 01, 2025 - Started 21 days ago
Official incident page

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Outage Details

We have identified instability in Senegal Free, Senegal Orange services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Orange :: Web Deposit pawaPay Yas :: Web Deposit pawaPay Yas :: Payout pawaPay Orange :: Payout
Latest Updates ( sorted recent to last )
IDENTIFIED 7 days ago - at 09/15/2025 03:21AM

Please be advised that our payment services in Senegal are temporarily interrupted as we await the issuance of a payment systems license from BCEAO. This is mandated by the new regulation in Senegal governing fintechs. We are in positive dialogue with BCEAO and other relevant stakeholders around this matter and expect a positive resolution shortly.
We apologise for any inconvenience this may cause and will provide updates as the situation progresses

IDENTIFIED 18 days ago - at 09/04/2025 08:51AM

Please be advised that our payment services in Senegal are temporarily interrupted as we await the issuance of a payment systems license from BCEAO. This is mandated by the new regulation in Senegal governing fintechs. We are in positive dialogue with BCEAO and other relevant stakeholders around this matter and expect a positive resolution shortly.
We apologise for any inconvenience this may cause and will provide updates as the situation progresses

IDENTIFIED 20 days ago - at 09/02/2025 11:16AM

Please be advised that our payment services in Senegal are temporarily interrupted as we await the issuance of a payment systems license from BCEAO. This is mandated by the new regulation in Senegal governing fintechs. We are in positive dialogue with BCEAO and other relevant stakeholders around this matter and expect a positive resolution shortly.
We apologise for any inconvenience this may cause and will provide updates as the situation progresses

IDENTIFIED 21 days ago - at 09/01/2025 03:49PM

We have identified instability in Senegal Free, Senegal Orange services. We have escalated this to the MMO for resolution.

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