Outage in pawaPay

Performance degradation affecting Ghana AirtelTigo services

Resolved Major
November 02, 2025 - Started about 15 hours ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing an outage in the Ghana AirtelTigo services. We are investigating the issue.
Components affected
pawaPay AirtelTigo :: Payout pawaPay AirtelTigo :: Web Deposit

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 11/03/2025 01:40AM

The incident has been resolved. We apologise for the inconvenience.

MONITORING about 6 hours ago - at 11/03/2025 01:16AM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 9 hours ago - at 11/02/2025 09:58PM

This is a quick update to inform you that we are still experiencing an outage in our AirtelTigo Ghana deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED about 12 hours ago - at 11/02/2025 06:59PM

This is a quick update to inform you that we are still experiencing an outage in our AirtelTigo Ghana deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

INVESTIGATING about 15 hours ago - at 11/02/2025 03:43PM

We are experiencing an outage in the Ghana AirtelTigo services. We are investigating the issue.

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