Outage in Pinecone

Increase in internal errors (500) for serverless index in GCP europe-west4

Resolved Major
September 22, 2024 - Started 6 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an increase in 500 error responses for queries to serverless indexes in GCP europe-west4.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/24/2024 11:57AM

The query error rate has stayed at zero for the last hour. This incident has been resolved.

MONITORING 5 days ago - at 09/24/2024 09:43AM

We have applied the change and query error rates are dropping down. We are continuing to monitor the query error rates.

IDENTIFIED 5 days ago - at 09/24/2024 09:37AM

We have identified an issue with the Query Executors and are applying a change.

INVESTIGATING 5 days ago - at 09/24/2024 09:30AM

We are investigating an increase in 500 error responses for queries to serverless indexes in GCP europe-west4.

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