Outage in Pinecone

Serverless:Namespace limit incorrectly enforced

Resolved Major
August 29, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

There have been a few reports that users cannot create new namespaces in some indexes and are getting the following: "Request failed. You've reached the max namespaces allowed in serverless index INDEX_NAME (100). To add more namespaces, upgrade your plan."
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/29/2024 10:13AM

Several users have confirmed they're not seeing the "max namespaces" error. This incident has been resolved.

MONITORING about 1 month ago - at 08/29/2024 08:35AM

We have rolled out the fix and are now monitoring the results.

IDENTIFIED about 1 month ago - at 08/29/2024 07:58AM

We have identified an issue in which the quota system incorrectly applies the defaults. We are working on fixing this now.

INVESTIGATING about 1 month ago - at 08/29/2024 07:53AM

There have been a few reports that users cannot create new namespaces in some indexes and are getting the following:

"Request failed. You've reached the max namespaces allowed in serverless index INDEX_NAME (100). To add more namespaces, upgrade your plan."

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