Outage in PingPlotter

Unexpected downtime during maintenance

Resolved Minor
July 11, 2024 - Started 11 days ago - Lasted about 13 hours

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Outage Details

During some maintenance for our agents service ([connect.pingplotter.com](http://connect.pingplotter.com) and [agents100.pingplotter.com](http://agents100.pingplotter.com)) we lost the public IP address assigned to our [agents100.pingplotter.com](http://agents100.pingplotter.com) agent endpoint. The old IP Address was: 20.62.235.32 and the new IP address is: 172.214.6.221. We're working with our cloud provider to see if we can reclaim the old IP address. We have updated the DNS for [agents100.pingplotter.com](http://agents100.pingplotter.com) to point to the new IP address, but it may take up-to 48 hours. It is possible that some of your agents were only connected with [agents100.pingplotter.com](http://agents100.pingplotter.com). Agents solely connected to [agents100.pingplotter.com](http://agents100.pingplotter.com) should slowly reconnect to the new IP address.
Latest Updates ( sorted recent to last )
MONITORING 11 days ago - at 07/11/2024 03:30AM

During some maintenance for our agents service ([connect.pingplotter.com](http://connect.pingplotter.com) and [agents100.pingplotter.com](http://agents100.pingplotter.com)) we lost the public IP address assigned to our [agents100.pingplotter.com](http://agents100.pingplotter.com) agent endpoint. The old IP Address was: 20.62.235.32 and the new IP address is: 172.214.6.221. We're working with our cloud provider to see if we can reclaim the old IP address. We have updated the DNS for [agents100.pingplotter.com](http://agents100.pingplotter.com) to point to the new IP address, but it may take up-to 48 hours. It is possible that some of your agents were only connected with [agents100.pingplotter.com](http://agents100.pingplotter.com). Agents solely connected to [agents100.pingplotter.com](http://agents100.pingplotter.com) should slowly reconnect to the new IP address.

MONITORING 10 days ago - at 07/11/2024 05:02PM

Roughly 7% of agents have not connected to our services, and could still be experiencing connectivity issues, related to the maintenance last night. We are continuing to investigate mitigation or solutions from our end.

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