Outage in Poppulo

EU and US Service Error

Resolved Minor
March 17, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Some of our accounts are experiencing issues with accessing their accounts altogether and some are working as expected. We are investigating this issue at the moment and looking for a solution.
Components affected
Poppulo Platform / Web Application Poppulo Reporting & Analytics Poppulo Email Microsites Poppulo Email Sending Poppulo Mobile App Poppulo Mobile Publishing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/17/2025 01:19PM

This incident has been resolved.

MONITORING 3 months ago - at 03/17/2025 12:46PM

A fix has been implemented and we are continuing to monitor this issue.

IDENTIFIED 3 months ago - at 03/17/2025 12:30PM

The issue has been identified and the effected accounts on the EU server should be loading correctly now. Our Engineering Team are currently working to do the same on the US server

INVESTIGATING 3 months ago - at 03/17/2025 09:38AM

We are continuing to investigate the issue, we have also found that this issue is also causing issues for our users that have Advanced Analytics on their account.

INVESTIGATING 3 months ago - at 03/17/2025 09:28AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 03/17/2025 08:29AM

Some of our accounts are experiencing issues with accessing their accounts altogether and some are working as expected. We are investigating this issue at the moment and looking for a solution.

Latest Poppulo outages

EU Service Issue: Reporting delays - about 1 month ago
Service Issue on EU and US server - about 1 month ago
US Service Issue - 2 months ago
Service Issue on EU and US server - 3 months ago
US Service Issue - 3 months ago

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