Outage in RaiseNow

Payments through SIX Payment Services / Worldline are failing

Resolved Major
November 05, 2024 - Started about 1 month ago - Lasted about 9 hours
Official incident page

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Outage Details

SIX Payment Services is experiencing an issue with their payment services since 05:51 CET. Credit card payments through Acquiring Contracts with SIX Payment Services fail with status final_error. The official statuspage with communication from Worldline can be found here: https://ingenico-ogone.statuspage.io/ We are currently monitoring the situation and will update here as soon as we have more information.
Components affected
RaiseNow Payment Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/05/2024 05:10PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/05/2024 09:42AM

Worldline seems to have fixed the issue and we're seeing payments succeeding again.

INVESTIGATING about 1 month ago - at 11/05/2024 08:45AM

SIX Payment Services is experiencing an issue with their payment services since 05:51 CET.
Credit card payments through Acquiring Contracts with SIX Payment Services fail with status final_error.

The official statuspage with communication from Worldline can be found here: https://ingenico-ogone.statuspage.io/

We are currently monitoring the situation and will update here as soon as we have more information.

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