Helpdesk ticket creation via Email delayed

This incident has been resolved.

Zendesk have applied a fix to the inbound mail queue and we have seen a steady improvement of ticket creation over the last two hours.

Zendesk have indicated that they are currently testing a fix for this and expect another update within the next 2 hours.

Our help desk provider, Zendesk, is currently experiencing delays with processing inbound emails which is delaying ticket creation and ticket updates. Customers are encouraged to update their tickets from the Web Portal (https://helpdesk.realworld.net.au/). Tickets can also be created from here.