Outage in Red Canary

Alert Ingestion Delays Causing Failing Status Checks

Resolved Minor
February 10, 2025 - Started 12 days ago - Lasted about 3 hours
Official incident page

Need to monitor Red Canary outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Red Canary, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue causing some alerts to fail ingestion, which may result in failing status checks for certain customers. Our team is actively testing a fix and assessing its impact. No alert data has been lost and all failed alerts will be reprocessed once the fix is implemented. Please note that detections based on these alerts may be delayed until ingestion is fully restored. We appreciate your patience and will provide further updates as they become available.
Components affected
Red Canary Detections
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 02/10/2025 11:02PM

This incident has been resolved and all backlogged alerts processed.

MONITORING 12 days ago - at 02/10/2025 08:42PM

We have successfully deployed a fix for the alert ingestion issue and alerts are now being ingested. Detections may still be delayed while we process the backlog of failed alerts. In addition, status checks that appeared to fail during this incident will automatically resolve; no customer action is required. We will continue to monitor the situation and will close this incident once all backlogged alerts have been ingested.

MONITORING 12 days ago - at 02/10/2025 08:41PM

We have successfully deployed a fix for the alert ingestion issue and alerts are now being ingested. Detections may still be delayed while we process the backlog of failed alerts. In addition, status checks that appeared to fail during this incident will automatically resolve; no customer action is required. We will continue to monitor the situation and will close this incident once all backlogged alerts have been ingested.

IDENTIFIED 12 days ago - at 02/10/2025 08:00PM

We have identified an issue causing some alerts to fail ingestion, which may result in failing status checks for certain customers. Our team is actively testing a fix and assessing its impact. No alert data has been lost and all failed alerts will be reprocessed once the fix is implemented. Please note that detections based on these alerts may be delayed until ingestion is fully restored. We appreciate your patience and will provide further updates as they become available.

Be the first to know when Red Canary and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook