Outage in Red Canary

Alert Ingestion Delays Causing Failing Status Checks

Resolved Minor
February 10, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue causing some alerts to fail ingestion, which may result in failing status checks for certain customers. Our team is actively testing a fix and assessing its impact. No alert data has been lost and all failed alerts will be reprocessed once the fix is implemented. Please note that detections based on these alerts may be delayed until ingestion is fully restored. We appreciate your patience and will provide further updates as they become available.
Components affected
Red Canary Detections

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/10/2025 11:02PM

This incident has been resolved and all backlogged alerts processed.

MONITORING 9 months ago - at 02/10/2025 08:42PM

We have successfully deployed a fix for the alert ingestion issue and alerts are now being ingested. Detections may still be delayed while we process the backlog of failed alerts. In addition, status checks that appeared to fail during this incident will automatically resolve; no customer action is required. We will continue to monitor the situation and will close this incident once all backlogged alerts have been ingested.

MONITORING 9 months ago - at 02/10/2025 08:41PM

We have successfully deployed a fix for the alert ingestion issue and alerts are now being ingested. Detections may still be delayed while we process the backlog of failed alerts. In addition, status checks that appeared to fail during this incident will automatically resolve; no customer action is required. We will continue to monitor the situation and will close this incident once all backlogged alerts have been ingested.

IDENTIFIED 9 months ago - at 02/10/2025 08:00PM

We have identified an issue causing some alerts to fail ingestion, which may result in failing status checks for certain customers. Our team is actively testing a fix and assessing its impact. No alert data has been lost and all failed alerts will be reprocessed once the fix is implemented. Please note that detections based on these alerts may be delayed until ingestion is fully restored. We appreciate your patience and will provide further updates as they become available.

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