Outage in Repair Shopr

Outgoing Email Service Degraded

Resolved Minor
September 22, 2025 - Started 12 days ago - Lasted 2 days

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Outage Details

We are experiencing an issue with our third party, which sends email notifications from our platform. BYO SMTP, previously-existing Verified Email Domains, and platform emails like notifications, alerts, and account verifications are not impacted. We are working with our third party to resolve this quickly. We appreciate your patience as we work to resolve this issue.

Latest Updates ( sorted recent to last )
11 days ago - at 09/23/2025 05:51PM

Outgoing email functionality has been restored. Our team will continue to monitor our email performance to ensure stability. Outgoing emails that were queued to send during the outage will be sent automatically.

Please note that verifying your domain and/or enabling SMTP will not only allow your account to continue to send emails during an outage, but also will reduce the chances of your outgoing emails ending up in your clients’ spam folders. Steps to enable these features can be found at the links below.

Verify domains: https://repair.uservoice.com/knowledgebase/articles/2015111-verified-email-domains

Enable SMTP: https://repair.uservoice.com/knowledgebase/articles/1941568-bring-your-own-smtp

Latest Repair Shopr outages

RepairShopr page updates require a manual refresh - 12 days ago
Outbound Email Service Degradation - 27 days ago
Outgoing Email Degraded - about 2 months ago
Xero Invoice Sync process may result in a 500 Internal Server Error. - 2 months ago
RepairShopr has identified an issue with Outgoing Email Functionality - 3 months ago

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