Outage in Returnflows
GLS, Elevated Error Rates
Resolved Minor
October 13, 2025 - Started 21 days ago
- Lasted about 1 hour
Incident Report
We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
21 days ago - at 10/13/2025 01:07PM
GLS has acknowledged the issue, and we are currently awaiting further updates from their team.
Whether label generation is impacted depends on how the respective TMS generates GLS labels. We have assessed that Webshipper and Homerunner are impacted, whereas Shipmondo is not affected.
INVESTIGATING
21 days ago - at 10/13/2025 12:52PM
We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available.
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