Outage in Rippling

Issue with Mac devices upgrading to macOS 26 (Tahoe)

Resolved Minor
September 16, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Our engineering team has identified an issue with Mac devices upgrading to macOS 26 (Tahoe) despite having a policy in place to defer major upgrades. This has occurred for companies with an OS update policy that has both deferral and major upgrade enforcement settings in place. We are in the process of implementing a fix for this issue. For devices that have not already upgraded, the fix will also prevent these devices from upgrading.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/17/2025 09:22PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/17/2025 12:30AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/16/2025 08:09PM

Our engineering team has identified an issue with Mac devices upgrading to macOS 26 (Tahoe) despite having a policy in place to defer major upgrades. This has occurred for companies with an OS update policy that has both deferral and major upgrade enforcement settings in place.

We are in the process of implementing a fix for this issue. For devices that have not already upgraded, the fix will also prevent these devices from upgrading.

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