Outage in Sendcloud

Incoming order view fails to show some DHL shipments

Resolved Minor
May 01, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Some DHL shipments will show "No shipping method" under shipping method column within the incoming orders tab. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/01/2024 01:50PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/01/2024 12:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 05/01/2024 11:45AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 05/01/2024 11:18AM

Some DHL shipments will show "No shipping method" under shipping method column within the incoming orders tab.
We are currently investigating the issue.

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