Outage in Sequence

Quotes created from Salesforce have incorrect opportunity IDs

Resolved Minor
April 23, 2025 - Started 9 days ago - Lasted about 19 hours
Official incident page

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Outage Details

Some quotes created from Salesforce have truncated opportunity IDs. We are investigating the cause of this problem.
Components affected
Sequence API
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/24/2025 12:09PM

Following investigation it has been determined that this is not an issue. Both 15 character and 18 character opportunity IDs are valid in Salesforce. We are using the 15 character IDs in Sequence.

INVESTIGATING 9 days ago - at 04/23/2025 05:30PM

Some quotes created from Salesforce have truncated opportunity IDs. We are investigating the cause of this problem.

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