Outage in ShippyPro

Tracking data for Royal Mail could be missing due to API change

Resolved Minor
November 13, 2024 - Started 12 months ago - Lasted 5 months
Official incident page

Incident Report

Please be aware that there is currently an issue with the Royal Mail query interface, which is affecting the ability to retrieve tracking data for new shipments Royal Mail modified their API interface on November 11 without prior notice, which has caused this disruption. API calls may not return tracking data as expected. We sincerely apologize for the inconvenience this has caused and understand the impact this may have on your operations
Components affected
ShippyPro RoyalMail

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/15/2025 07:28AM

We’re pleased to inform you that the tracking issue with Royal Mail has now been resolved. However, please note that the service may still be slightly unstable, and occasional delays or errors might occur.

IDENTIFIED 12 months ago - at 11/13/2024 08:18AM

Please be aware that there is currently an issue with the Royal Mail query interface, which is affecting the ability to retrieve tracking data for new shipments
Royal Mail modified their API interface on November 11 without prior notice, which has caused this disruption.
API calls may not return tracking data as expected.
We sincerely apologize for the inconvenience this has caused and understand the impact this may have on your operations

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