Outage in Signhost

ID Proof Signhost app issues

Resolved Minor
February 28, 2025 - Started 2 months ago - Lasted 4 days
Official incident page

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Outage Details

We are investigating an issue with ID proof. It seems our last fix solved all issues on the web end, but for customers that are using the Signhost mobile app for ID proofing, there still remains an issue connecting to the IDV backend when trying to scan a document or make a selfie. It looks like we need to update our mobile IOS and Android apps to get this right, and are working with the app dev team and IOS/Android to get a new build fast tracked. We will keep you updated through this channel. NFC and webbrowser based IDV are not impacted.
Components affected
Signhost ID Proof
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/04/2025 11:14AM

A new app update was deployed and approved by IOS/Android this morning around 9:00. Downloading the latests app version restores ID Proof functionality for people that identify.

IDENTIFIED 2 months ago - at 03/03/2025 09:31AM

A new build is created and pushed to IOS/Android. We are awaiting approval from the OS vendors and will update this space when any news comes in.

IDENTIFIED 2 months ago - at 02/28/2025 03:38PM

We are investigating an issue with ID proof. It seems our last fix solved all issues on the web end, but for customers that are using the Signhost mobile app for ID proofing, there still remains an issue connecting to the IDV backend when trying to scan a document or make a selfie. It looks like we need to update our mobile IOS and Android apps to get this right, and are working with the app dev team and IOS/Android to get a new build fast tracked. We will keep you updated through this channel. NFC and webbrowser based IDV are not impacted.

Latest Signhost outages

Issue creating transactions - 18 days ago
Issues creating and viewing transactions - about 2 months ago
Issues in web portal - about 2 months ago
ID Proof - Issues with Camera method (OCR) and Signhost app validations - 2 months ago
Issues creating and signing transactions - 2 months ago

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