Outage in SiteVibes

BigCommerce Loyalty Points are not being issued

Resolved Minor
January 13, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

The issue has been identified and a fix is being worked on. Orders are still being captured to award customer points.
Components affected
SiteVibes Loyalty
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/14/2025 11:59PM

This incident has been resolved.

MONITORING 4 months ago - at 01/14/2025 02:32PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/14/2025 12:32PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/14/2025 12:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 01/13/2025 11:47PM

The issue has been identified and a fix is being worked on. Orders are still being captured to award customer points.

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