Outage in Skedulo

Salesforce outage affecting user login access

Resolved Major
October 01, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating this issue
Components affected
Skedulo Mobile App Skedulo Web App
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 11:13AM

The issue has been resolved following the successful completion of the emergency release rollout. The Salesforce team has validated the health of the affected instances and confirmed that customers should no longer experience any impact.

MONITORING 3 months ago - at 10/01/2024 10:27PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 10/01/2024 05:37PM

Salesforce has reported the following:
The emergency release is taking longer than expected for a small subset of instances due to the need for manual intervention. However, it has been progressing successfully for most impacted instances.
Additional impacted instances have also been identified but no other information has been provided.

INVESTIGATING 3 months ago - at 10/01/2024 02:12PM

The Salesforce team has confirmed that several customers have reported they are no longer impacted and are not experiencing further issues. Health checks are still ongoing.
The first phase of the Emergency Release is nearing completion, after which validation checks will be conducted.

INVESTIGATING 3 months ago - at 10/01/2024 01:45PM

The Salesforce team is conducting health checks on all instances that received the manual fix.
Any customers still experiencing issues will be added to the Emergency Release schedule.
We will provide an update as soon as new information is posted on the Salesforce Status Page | https://status.salesforce.com

INVESTIGATING 3 months ago - at 10/01/2024 12:11PM

Salesforce is currently experiencing an issue with login access that may be impacting some users. Skedulo is closely monitoring the situation, as it may cause errors, timeouts, or latency.
Salesforce is providing updates via their Status Page | https://status.salesforce.com
We will keep you informed as more information becomes available.

INVESTIGATING 3 months ago - at 10/01/2024 10:02AM

We are currently investigating this issue

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