HTML5 Client Issues in IN-Pune-M-1

The issue with services sub-system in our IN-Pune-M-1 Region has now been resolved.

All customer visible symptoms should now be alleviated:
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified an issue with a services sub-system in our IN-Pune-M-1 Region. Our Engineers are actively working on this issue with high priority.

Symptoms for this issue may include:
- Inability to start and HTML5 session
- Performance degradation when using the HTML5 client to connect to a VM
- HTML5 client session disconnects

We will provide an additional update as soon as there is a significant change in status.

We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our IN-Pune-M-1 Region.

We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.