Snapsheet Claims Outage

This incident has been resolved. We will continue to monitor performance and provide a post-mortem as soon as possible.

We are seeing improved response times and normal performance within Snapsheet Claims over the past half hour. We are still working with AWS until they confirm that the issue is resolved and to produce a full post-mortem for the issue.

We are remaining engaged with the AWS team as they continue to address the widespread AWS outage. They have identified the root cause and are actively working on multiple parallel paths to mitigate the issue. We will provide updates as they become available.

We are continuing to investigate, but the issue appears to be caused by the AWS outage. We are working with the AWS team to get more information and will provide updates as they become available.

We have identified that one of our underlying vendors, AWS, is reporting issues across multiple services: https://health.aws.amazon.com/health/status. We are continuing to investigate and will continue to provide updates as they become available.

We are currently experiencing issues with accessing Snapsheet Claims. We are investigating urgently and will provide an update as soon as possible.